FAQ

How to Place an Order

Once you’ve finished adding items to your shopping cart, simply click the “Complete Order” button on the cart page, and we’ll guide you through the checkout process.

What Payment Methods Do You Accept?

We accept credit cards, debit cards, and more.

How Secure Is My Information?

Our website uses Secure Sockets Layer (SSL) protocol to safeguard the checkout process. For more information on how we protect and use your information, please see our Privacy Policy.

How Does Shipping Work?

We collaborate with global merchants and suppliers to offer you the best prices and products. This means your order may ship from regions like Germany, the United States, Thailand, Tibet, China, India, and more. Depending on your location, delivery may take 6–20 days. We also offer international shipping options! For more information, please refer to our Shipping page.

Can I Cancel My Order?

Yes. Cancellations must be made within 24 hours of placing your order. Email us within 24 hours to request a cancellation. Refunds are typically processed within 24–48 hours, and the funds will appear in your bank account shortly after.